Lifetime Guarantee

We stand behind our hats for as long as you stand under them. Materials and workmanship are guaranteed for life. Our Lifetime Guarantee does not cover normal wear and tear, the natural breakdown of colors and materials over extended time and use, stains, grommet patina, shrinking, fading, frayin...

We stand behind our hats for as long as you stand under them. Materials and workmanship are guaranteed for life. We’ll replace any hat or accessory with a qualifying manufacturing defect. Our Lifetime Guarantee does not cover normal wear and tear, the natural breakdown of colors and materials ov...

We’ll replace any hat or accessory with a qualifying manufacturing defect under our Lifetime Guarantee. This Guarantee does not cover normal wear and tear, the natural breakdown of colors and materials over extended time and use, stains, grommet patina, shrinking, fading, fraying, lost pieces, an...

Lifetime Guarantee claims are issued for the exact style, size, and color of the defective hat or other accessory. If the original item is no longer offered by Sunday Afternoons, you may be provided with an alternative that most closely matches the defective item.

Yes. To submit a Lifetime Guarantee claim, please make sure you still have the hat, as Sunday Afternoons may ask to review the hat further. You will also need to provide the PO number (usually a 5-digit number beginning with the number 3) from the inside tag, as well as photos of the defect and t...

Sunday Afternoons is unable to offer replacement pieces at this time, and we do not sell them separately.  Please consider supporting your local craft store. Many hat parts, including toggles, chin straps, and alligator clips, can be found at your local craft and fabric stores or online. In some...

Sunday Afternoons will consider claim submissions for purchases made through an authorized third-party retailer, as long as the submission meets the requirements listed here, and you are able to provide the requested information via the online Lifetime Guarantee Form. Please contact us via email ...

On occasion you may be required to send a defective item back to Sunday Afternoons for further review. However, packages sent without prior authorization may be refused and returned to the sender at the sender's cost.

All materials and workmanship are covered by our Lifetime Guarantee. At our discretion, Sunday Afternoons will replace any hat or accessory with a qualifying manufacturing defect. Lifetime Guarantee claims are reviewed on a case-by-case basis for exact replacement. At the discretion of Sunday Aft...

Yes. All of our hats and other accessories, including masks, carry our Lifetime Guarantee.

Sunday Afternoons does not provide a monetary refund for claims unless they meet the return criteria here. Claims are reviewed on a case-by-case basis for exact replacement and do not include a monetary refund.

Processing times may vary due to increased volumes in peak seasons and are dependent on required information from the customer. If additional information is needed to make a decision, a Customer Loyalty representative will reach out to you within 14 business days. If you do not reply within 5 bus...

We are currently only able to process Lifetime Guarantee claims within the USA and Canada. If you are outside these regions, please reach out to the international distributor closest to you regarding a potential claim.

If you have received an item in a recent purchase (within the last 90 days) that you believe has a manufacturing defect, please contact our Customer Loyalty Department before returning it. For information on our Lifetime Guarantee for products purchased outside of this window, please review the L...