We stand behind our hats for as long as you stand under them. Materials and workmanship are guaranteed for life.
We’ll replace any hat or accessory with a qualifying manufacturing defect. Our Lifetime Guarantee does not cover normal wear and tear, the natural breakdown of colors and materials over extended time and use, and product failures as a result of misuse or improper care.
If you believe your product has a defect, we are happy to help. Please submit a Lifetime Guarantee Form.
Once the above information is received, we can begin to process your claim. Lifetime Guarantee claims can take up to 2-3 weeks for processing. We will notify you via email once the claim is complete.
All approved claims will include a $6.95 standard shipping charge. If approved, you will receive additional details and an invoice for payment of the shipping charge via email. Please review this invoice carefully prior to payment, as we cannot make changes to the order once the invoice is paid.
We are only able to process Lifetime Guarantee claims for customers in the United States and Canada. If you have an international claim, please let us know, so that we can connect you with a distributor in your area.