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How can I check the status of my order?
Once an order has shipped, customers will receive a confirmation email with a tracking link. If the order is processing, we are working on it and will ship it as quickly as possible! You can also track your order status by logging into your account or by using the "find an order" section located... -
Can I change the shipping address on my order?
Unfortunately, as indicated at checkout, we are unable to make any changes or cancellations to orders once they have been placed (even moments after). We are sorry for any inconvenience this may cause. You may be able to work with the carrier to update your shipping address. -
Can I make changes to my order once it’s placed?
Our top priority is to process your order as quickly as possible. Once an order is placed, we are unable to make changes or cancellations, as indicated at checkout. For this reason, we cannot update the shipping or billing address, change payment type, combine orders, apply promotional coupons, o... -
Looking for your order? We’ve got you covered. Please see the “How do I track my order?” FAQ. If you are still having trouble locating your order after reviewing this link, please contact us for assistance.
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Tracking shows my package was delivered, but I did not receive it. Can you help?
Orders are shipped to the address indicated at checkout. Prior to contacting Sunday Afternoons, please review your order confirmation email to confirm that the shipping address is accurate and to review the delivery location noted by the carrier. To track your order, click here. We ship orders v... -
I believe I received a defective item. Can you help?
We’ll replace any hat or other accessory with a manufacturing defect under our Lifetime Guarantee. Our Lifetime Guarantee does not cover normal wear and tear, the natural breakdown of colors and materials over extended time and use, stains, grommet patina, shrinking, fading, fraying, or product f... -
My order is incorrect. Can you help?
If you notice an error with the items in your order, please review the invoice that came in your package. If the invoice doesn't match one (or more) of the items, please send us an email with the subject line “Incorrect Order,” and please include the following information: Your order number or ... -
My order was damaged in transit. Can you help?
Sunday Afternoons takes these matters seriously and works directly with our shipping partners regarding damaged packages and merchandise. If your order arrived damaged, please contact us with your order number and photos of the damage so we can initiate a claim with the carrier. Please note that... -
I have an issue with a third-party purchase.
If you made your purchase through a third-party retailer, please contact them directly. Since third-party retailers operate independently from Sunday Afternoons, all returns, refunds, and exchanges, as well as shipping questions, need to go through them directly. -
I have a question regarding an Amazon order.
Amazon is a third-party retailer and is considered an "open marketplace." On occasion, you may notice retailers on Amazon selling Sunday Afternoons products at discounted prices. We require all of our retailers to adhere to MSRP pricing. Unfortunately, we have noticed many retailers on Amazon wh... -
What forms of payment do you accept?
Sunday Afternoons accepts the following forms of payment: Visa MasterCard Discover Amex ShopPay GooglePay Apple Pay (on Apple devices only) Sunday Afternoons is unable to accept some forms of payment, including, but not limited to, the following: Amazon Pay PayPal Cash App VenmO International c... -
How can I check the status of my order?
Once an order has shipped, customers will receive a confirmation email with a tracking link. If the order is processing, we are working on it and will ship it as quickly as possible! You can also track your order status by logging into your account or by using the "find an order" section located...